ATMs 2000 will cover major technological and commercial advances being made in the Automated Teller Machine industry, with a strong drive towards looking at how innovations globally can be applied in the UK and European ATM markets.

The conference will provide a snapshot of where the ATM industry is headed. Our programme includes: An exhibition, a series of case studies from across Europe, information on the latest trends in web enabled ATM’s and dial up systems, the latest information on surcharging, A networking reception to help you gain further insights in to the latest ATM trends in the new millennium

Conference programme

8:30 Registration & Coffee

9:00 Chairman's Opening Remarks

Tom Harper

Tom Harper, Executive Director, ATM Owners Association (USA)


Mario Castelhano

Mario Castelhano, Director, Papelaco (Portugal)

  • Overview of Papelaco’s operation in Portugal’s ATM market
  • Some thoughts on the ATM market in Portugal
  • How usage of ATM has grown in the market
  • The role of SIBS in the ATM network
  • Favoured ATM applications and functions in Portugal
  • ATM’s as an income-generator - Market forecast for ATM’s

    John Sutherland

    John Sutherland, Divisional Director Central Services, Nationwide

  • The change in the amount of card being used across Europe
  • Branch automation and the effect on the ATM industry
  • Relevant regulatory lessons for the UK and European ATM industry arising from surcharging - What do ATM users in Europe think about surcharging?
  • The case for and against - Why is it an issue and what do consumers feel?
  • The costs to business - The case for surcharging
  • If surcharging is to happen - who re-educates the customer?

    Filiz Cevik

    Filiz Cevik, Group Product Manager, YKB

  • The ATM infrastructure in Turkey
  • The Turkish ATM card schemes - Trends in ATM usage in Turkey
  • How Turkey commercialised its ATM network - Non-bank usage of ATMs
  • The range of Turkish ATM banking services - Benefits of an ATM scheme
  • How banks can leverage the inherent benefits of the ATM network
  • Branding opportunities in the ATM business
  • 11:00 Morning Coffee

    11:20 CASE STUDY

    Chris Paul

    Chris Paul, Director of Strategic Alliances & Head of International ATM Strategy, American Express

  • American Express drive to gain broader ATM acceptance outside the USA - 12 months on
  • Major deals announced in 1999 including a strategic alliance with EUFISERV
  • Re-affirming the American Express value proposition for ATM operators
  • Continued growth in American Express USA proprietary business - is the model for other markets

    John Benton

    John Benton, Director, Association of Security Consultants

  • Protection priorities
  • Forms of attack
  • Physical security measures
  • Cash replenishment and servicing
  • Biometric user identification
  • Standards - Future trends in ATM Security
  • 12:40 Lunch

    14:00 LOW COST ATM’s

    Brian Kett

    Brian Kett, Vice President Business Development, Triton

  • Conductivity
  • Development of In-Country Infrastructure
  • Certification and Regulatory Issues
  • Logistics
  • Distribution Channels

    Rick Duvall

    Rick Duvall, ATM Product Manager, ACI Worldwide

  • What is the technology - The major benefits of adding internet functionality to ATM’s
  • What is the market demand for web-enabled ATM’s
  • Web based kiosks or ATMs
  • Where to locate them - Assessing non-bank locations
  • The growth of multi media ATM’s - The need for the web enabled ATM’s since the entry into a multi media environment
  • Next generation ATM’s
  • 15:20 Afternoon Tea


    Harry Smart

    Harry Smart, Managing Director, Euronet Services UK

  • ATMs and kiosks - what's in a name?
  • Commercial applications
  • Multi media applications
  • The impact of e-commerce
  • Costs and returns
  • Prospects for continuing convergence
  • 16:20 ATMIA

    Lyle Elias

    Lyle Elias, President, Greenlink Technologies

  • History of the ATMIA
  • Mission Statement
  • ATMIA Europe
  • The role of ATIMA
  • ATIMA International - A virtual Global industry Association
  • 17:00 Chairman’s Closing Remarks and Close of Day One

    17:10 Drinks Reception for Delegates and Speakers

    8:30 Re-registration and Coffee

    9:00 Chairperson's Opening Remarks

    Tom Harper

    Tom Harper, Executive Director, ATM Owners Association (USA)


    Peter Hirsch

    Peter Hirsch, Managing Director, Retail Banking Research

  • Results of world-wide study of ATM
  • Growth points in ATM usage in the world
  • Identifying the drivers of change in the ATM industry
  • The economics of ATMs
  • An overview of some likely technological developments
  • Projecting current usage of ATMs into the future

    Peter Morrill

    Peter Morrill, General Manager, ATMOS, Link Interchange Network

  • Drivers of the future
  • The ATM charging debate
  • Prospects for the off-premises market
  • Results of the latest world-wide study of ATM’s to 2004
  • Implications of change of players
  • Implications of change of solutions
  • 11:00 Morning Coffee

    11:20 Convenience Banking for the Consumer

    Sherif Seddik

    Sherif Seddik, Director ATM Solutions for Retail Locations, NCR Corporation

  • Customer Convenience
  • Benefits to the bank
  • What it actually means
  • 12:00 The role of ISO’s in ATM management

    Tommy Glenn

    Tommy Glenn, President, Financial Technologies

  • How the ISO concept works in the USA
  • How cost effective is this concept both for ATM owners and the ISO
  • Getting the backing of the banks
  • Managing 1500 ATM’s under contract
  • What are the main benefits to ATM owners of having a managed contract
  • 12:40 Lunch

    14:00 ATM’s 2000 - The Off Premises Deployment Boom

    Michael Hudson

    Michael Hudson, Executive Vice President, Chief Operating Officer, Tidel

  • Trends of the past 10 years - ATM Growth VS The World
  • Changing regulatory Environment - Surcharge Deregulation
  • ISO Growth & Development
  • Future forecast - ATM Growth U.S, and the World
  • Critical success factors - Market opportunity
  • Surcharge viewpoint - Financial institution partnership
  • 14:40 ATM TRENDS

    Ray Low

    Ray Low, Managing Director, TNS (UK)

  • A look at the typical communication costs of running ATM networks
  • A unique dial-up capability
  • The host interface processor
  • Enhanced transaction network monitoring
  • How the consumer uses the service
  • The benefits to both the providers and the customer
  • 15:20 Afternoon Tea

    15:40 Business to business ATM’s

    Paul Nicholls

    Paul Nicholls, Business Development Manager, Wincor Nixdorf

  • Benefits to the smaller business of using a Self Service Solution
  • An automated Self Service Banking system
  • Cost benefits to both the bank and the customer
  • Developing a cost effective service
  • 16:20 Maximising Return on Investment

    Kevin Lacey

    Kevin Lacey, Sales and Marketing Manager, Customer Services, De La Rue

  • Is the Market ready, if so, are you?
  • Value the chain, the chain adds value
  • Market entry management and planning, working together to create genuine market growth
  • The value of support often gets lost, you can maximise revenue through availability
  • 17:00 Chairman's Closing Remarks and Close of Conference


    Millennium Gloucester Hotel

    Harrington Gardens
    London SW7 4LH
    United Kingdom

    Millennium Gloucester Hotel



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    CPD stands for Continuing Professional Development’. It is essentially a philosophy, which maintains that in order to be effective, learning should be organised and structured. The most common definition is:

    ‘A commitment to structured skills and knowledge enhancement for Personal or Professional competence’

    CPD is a common requirement of individual membership with professional bodies and Institutes. Increasingly, employers also expect their staff to undertake regular CPD activities.

    Undertaken over a period of time, CPD ensures that educational qualifications do not become obsolete, and allows for best practice and professional standards to be upheld.

    CPD can be undertaken through a variety of learning activities including instructor led training courses, seminars and conferences, e:learning modules or structured reading.


    There are approximately 470 institutes in the UK across all industry sectors, with a collective membership of circa 4 million professionals, and they all expect their members to undertake CPD.

    For some institutes undertaking CPD is mandatory e.g. accountancy and law, and linked to a licence to practice, for others it’s obligatory. By ensuring that their members undertake CPD, the professional bodies seek to ensure that professional standards, legislative awareness and ethical practices are maintained.

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    Professional bodies and Institutes CPD schemes are either structured as ‘Input’ or ‘Output’ based.

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    The majority of Input and Output based schemes actively encourage individuals to seek appropriate CPD activities independently.

    As a formal provider of CPD certified activities, SAE Media Group can provide an indication of the learning benefit gained and the typical completion. However, it is ultimately the responsibility of the delegate to evaluate their learning, and record it correctly in line with their professional body’s or employers requirements.


    Increasingly, international and emerging markets are ‘professionalising’ their workforces and looking to the UK to benchmark educational standards. The undertaking of CPD is now increasingly expected of any individual employed within today’s global marketplace.

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    We can provide a certificate for all our accredited events. To request a CPD certificate for a conference , workshop, master classes you have attended please email events@saemediagroup.com

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